Maintenance Contracts
We believe that all equipment, serviced regularly, will give a higher degree of performance and reliability. Such protection can be provided by a service contract which guarantees the end user reassurance and piece of mind at a known cost. VWR offers you a total package of preventative maintenance contracts for your laboratory equipment.
- Scheduled checks
- Fast response times
- Minimal downtime
- Automatic discounts on spare parts
Our range of service contracts enable you to design a service package that fits the needs of your laboratory. This means you can choose the level of cover most appropriate to your needs and budget. Whatever your level of cover, your routine maintenance will be carried out at pre-arranged time and date convenient to you.
Gold On-Site Contract
The Gold Contract covers:
- Preventative maintenance – Annual routine maintenance visit to ensure that your laboratory instrument is running optimally
- Visits are planned at your convenience
- Response time – Normally within 48 hours of contacting VWR
- Discount – Spare parts at list-price less 10%.
In-House Contract
The In-House Contract is designed for smaller, low cost equipment. This contract covers:
- Collection, servicing and return of the equipment.
- Preventative maintenance – Annual routine maintenance to ensure that your laboratory instruments are running optimally.
- Turn around time ¬ maximum one week
- Loan equipment – For certain items of equipment a loan unit is available.
Customised Contract
Whatever your requirements we can also offer a tailor made contract to suit your laboratories requirements at an affordable cost.
If you require additional information please contact your VWR sales-representative or dial our technical hotline
+65 6505 0760 or email techsupport.sg@vwr.com